Two years ago WaterOne in Johnson County made a deal with the devil…
The utility agreed to allow HomeServe – a 20 year-old British plumbing repair and insurance company – to hawk its wares using the local water company’s letterhead and website to sell pipe protection insurance policies to locals.
“WaterOne has partnered with HomeServe to provide you with a voluntary plan that can protect you from the expense and inconvenience of water service line emergencies,” reads the pitch on WaterOne’s website. “With the Water Service Line Protection Plan, you can save a significant amount of money, eliminate the line inconvenience of finding a quality plumber and be sure that the job is professionally completed and guaranteed.”
In return for allowing HomeServe to trade on WaterOne’s good name – resulting in significantly more sales – the local water company gets a kickback or commission from the Walsall, England based firm.
The $64 million question being, is it a good deal for homeowners and will HomeServe be around to cover their claims in the years to come?
The Better Business Bureau has its doubts. Continue reading